Use this article to confirm that your account uses Microsoft Authenticator push notifications for multi-factor authentication (MFA), add Microsoft Authenticator if it is missing, and remove devices you no longer own.
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Supported method Microsoft Authenticator push notification is the supported MFA method. Email verification, SMS/text message verification, and manually entered one-time codes are no longer supported for routine sign-ins. |
Before You Begin
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If, when logging in to Microsoft you get prompted for MFA with a 2 digit code that you enter on your mobile device through a push notification then you are already set up and can skip this article
- Otherwise if you log in any other way with MFA then please follow these steps immediately
Step 1: Open Microsoft Security Info
1. Go to the Microsoft Security info page: https://mysignins.microsoft.com/security-info
2. Sign in with your VIPdesk account.
Step 2: Confirm Whether Microsoft Authenticator Is Already Listed
Look for an entry similar to Microsoft Authenticator - Push multi-factor authentication (MFA). If your current device is listed, you may already be set up correctly.
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Important If you see old phones, tablets, or devices you no longer own, remove them only after confirming your current Microsoft Authenticator device works. Do not delete your only working authentication method. |
Step 3: Add Microsoft Authenticator if It Is Missing
1. Select Add sign-in method.
2. Choose Microsoft Authenticator.
3. Select Next.
Step 4: Install or Open the Microsoft Authenticator App
If prompted, install Microsoft Authenticator on your mobile device. If you already have the app installed, open it and continue.
Step 5: Add Your Work or School Account in the App
1. Open Microsoft Authenticator on your mobile device.
2. Allow notifications if prompted.
3. Select Add account in the app.
4. Choose Work or school account.
Step 6: Scan the QR Code
1. Use Microsoft Authenticator on your mobile device to scan the QR code shown on your computer.
2. Return to your computer and select Next.
3. Approve the test notification if prompted.
Completion Checklist
- Microsoft Authenticator is listed on the Security info page.
- Your current device is listed for Microsoft Authenticator push MFA.
- You can approve a Microsoft Authenticator push notification successfully.
- Old devices that you no longer own have been removed.
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