How to Set Up and Use Microsoft Authenticator

To help protect your account, we utilize Multi-Factor Authentication (MFA) when accessing systems, including our Virtual Desktop Infrastructure (VDI). MFA adds an extra layer of security by requiring verification from your mobile device.

Step 1: Install Microsoft Authenticator

1. On your mobile device, download the Microsoft Authenticator app:

Search for Microsoft Authenticator in the Google Play Store or Apple App Store.

1. Open the app once installation is complete.

Step 2: Add Your Work Account

1. Tap Add Account.
2. Select Work or School Account.
3. Enter the following credentials:
   • Email: First.Lastname@VIPdeskConnect.com
   • Password: Your VIPdesk credentials password (the same password used for Microsoft MyAccount).

Step 3: Configure Security Settings on Your Computer

1. On your computer, sign in to Microsoft MyAccount using your VIPdesk credentials.
2. Select Security Info.
3. Choose Add sign-in method.
4. Select Authenticator App.

Step 4: Scan the QR Code

A setup wizard will appear on your screen:

1. Keep your phone ready.
2. Use the Microsoft Authenticator app to scan the QR code displayed.
3. Follow the prompts to complete setup.

Once complete, your account will be protected using MFA.