Help, I have a dead desktop! Where do I go from here?
Let’s start with how a dead desktop looks. Some clues that will help you ID a dead desktop.
- The desktop has no camping scene
- It seems that MS Edge has taken over as your default browser
- Your Chrome bookmarks are missing
- It looks like you are on another website
Now we need to follow these steps to get you into a good desktop.
- Gracefully log out of the dead desktop by left clicking on the windows start icon in the lower left corner, click on your profile picture then select Sign Out. Logging out in this method will prevent you from getting stuck in the dead desktop.
- Exit and Relaunch VMware Horizon Client
- Go through the usual log in process, now is a good time to double check your sound settings when entering your new desktop.
- In the rare case where you get another dead desktop, go ahead and follow these steps again.
After you have a good desktop, please open a FYI ticket with tech so that we are aware of the issue.
Comments