Before we begin, be sure you have downloaded the client and have it available on your desktop. You will need to launch it from your desktop to add the new connection servers. The desktop icon should appear as a green and white cloud. If you do not have this icon or cannot find it, please let us know!
You can add either vipdesk-west.evolvedaas.com or vipdesk-east.evolvedaas.com as the new connection server, depending on your team. If you're not sure which is for you reach out to your team leadership or support. I will walk you through adding one of the connection servers below. Please check with your Success Leader or the Help Desk to see which server you should log into daily. There may be times during an outage you will be asked to switch.
To add a server connection, click on "New Server" and you will be prompted to "enter the name of the connection server" you will enter: vipdesk-east.evolvedaas.com
Please note, at the time of setup you will likely only have access to EAST or WEST but not both. We will use the alternate in the case of maintenance or an outage. Although you are adding both, please confirm with Operations which environment you should be connecting to.
Once the connection is added, a popup requesting your credentials will show. The log in credentials for our VMware View Client are your username (first.last name) and your VIPDesk Connect password.
After you enter your password, you will be shown the desktop connections you have available. Simply double click on the connection you have been asked to use and you see the virtual desktop begin to load!
Here comes the wait......
It can sometimes take a few minutes for the desktop to load. You will know the desktop has fully loaded when you see your Teams login screen pop up. It is then loaded and you are ready to begin launching Chrome and logging into your work applications. Be patient, but if you find you are sitting at a welcome or loading screen, for 15 minutes or more see my article regarding VMware desktops.