So I hear you're not getting any pops from NICE, that's not so nice is it? No worries!
Uncle Orville's got you covered with some steps to get those pops a'popping.
Once signed in, go to more at the bottom of the panel, then select settings.
From settings, select Display.
Then from inside the display menu toggle Panels to off
There you go! Bada-bing bada-boom, pops should now start happening for you calls in NICE.
***Note: This setting is not persistent and as of this writing will need to be adjusted daily.***