Your Headset and Sound Control Panel

We have all had issues with our headsets and work. Whether it be call quality issues or no audio, we have all run into them. 

If you have ever submitted a help desk ticket or tried to troubleshoot the issue yourself, you may have encountered some of the screens and issues before. But, if you haven't or you want a refresher, here is how to get optimized results from your headset. 

On your Windows Computer, go to the Windows key and click on Settings (gear symbol). Screenshot__1_.png

That will pop up a screen that looks similar to this. Click on System


This screen will pop up. On the left hand side of the screen, you will see a list of different settings available on your computer, Click on the Sound selection. 


This changes the screen from Display Settings to your Sound Settings. You should see your headset listed as your Output and Input device. If you don't or are still having issues. click on the Sound Control Panel setting listed on the right side of the screen. If you don't see it listed, expand your screen to full screen. 


When you hit that Sound Control Panel, you will have a small screen pop up. If you don't see it, minimize the other pop up. Chances are its hiding behind the bigger screen. 

Make sure that under the Playback tab, that you see your headset and that it has a green check mark next to it. If you hover over it and right-click that will bring up the screen below. Ensure it is enabled and your other playback devices are disabled. You do this by right-clicking on them and disabling them. 


Do the same under the Recording tab as well. It is the same process you did before with the Playback tab. 


If you right-click on the Levels tab, you will see a sliding bar like below. This is the volume for your microphone portion of your headset. This is important to check, especially when callers say they can't hear you or you are very low. 


You want to make sure it is on 100 and then test it out. You can do that on the first Sound Setting screen, under Test Your Microphone

Hope this helps, and always remember, if you couldn't find your answer here or in any of the Help Articles, submit a ticket.


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