Clearing cache and cookies Chrome, Firefox, IE

You should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems.

Here's how to do so:



In the URL bar in the browser enter: about:preferences#privacy

Select "Clear History" then select "Clear Data"



In the URL bar in the browser enter: chrome://settings/clearBrowserData

A pop up will appear with a drop down for time range, it's a good idea to clear out completely, but usually never helpful to only select "the last hour". Select a range that suits your need.


Internet Explorer:

Select Tools > Safety > Delete browsing history....


(If the menu bar is hidden, press Alt to make it visible.)

  • Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  • Click Delete. You will see a confirmation at the bottom of the window when the process is complete



***No matter which browser you are using, once you have cleared, please exit the browser and re-launch it.***

Have more questions? Submit a request


Powered by Zendesk