The Help Desk has requested a VPN Log, how do I get one to them?

So the troubleshooting steps have not resolved your VPN issue?

Now the Help Desk Team is requesting a log. The only question is how to get those logs, and how to ship them over to the Help Desk.

The VPN actually makes this incredibly easy, and in a few clicks, you'll be able to give the Help Desk everything they need to assist in diagnosing or escalating your issue if it's beyond our capabilities.

 

1. Locate the VPN icon in your hidden icons.

2. Right click on the hidden icon we just located and select "Collect Logs".

3. On the pop up window select "Browse" to save the logs either to your desktop or documents for easy emailing access. ( I strongly recommend choosing desktop so it is easy to find and delete later. Out of sight out of mind, as they say.)

4. You will notice the "Status" bar fill up but the pop up window will not close. You will need to select close when the bar is full.

 

Now you can pop open your email and respond to your ticket by attaching the whole zip file and sending it. If you have any issues sending this file please reach out and the Help Desk Team will be able to guide you through this.

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