How do I take a screenshot?

Have you ever heard the phrase "A picture is worth a thousand words"? Never was this more true than when unexpected Windows or VIPDeskConnect application errors pop up. If a Help Desk Specialist has asked, or if you think a picture could easily explain your issue, this article will walk you through taking a screen shot that you can submit along with your ticket.

Windows includes a built in screen capture feature for either the entire screen or a single active window. The two options are detailed below:

Take a picture of your Entire Screen

  • Press the Print Screen (sometimes marked as Prt Sc or PrtScr) key on the keyboard (generally located in the top right hand corner) to capture an image of the entire screen and store it in the Windows clipboard.

OR you may try just capturing the active window

  • Press Alt & Print Screen (sometimes labeled as Prt Sc or PrtScr) to capture an image of only the active window and store it in the Windows clipboard.
  • In Windows 8, you can take a screenshot that automatically saves as a file by pressing the Windows logo button and PrtSc button. By default, the screenshot will save to C:\Users\Username\Pictures\Screenshots. You can add this image to your Help Desk ticket.

When the desired image is stored in the Windows clipboard (only one image can be stored at a time), it will need to be pasted from that clipboard using Microsoft Paint. You can open Paint by clicking the Start button Picture of the Start button, clicking All Programs, clicking Accessories, and then clicking Paint. Once you have opened Paint you can either press CTRL + V or  Paste from the Edit menu. Now it's time to save that image. I strongly recommend that when you click the Save button (or hit CTRL +S) that you save this image to your desktop so that you can easily find and delete it later. Now you may include that image with your Help Desk ticket.


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